City of Fort Worth’s efforts to listen, re-build trust among diverse and marginalized stakeholders (2020)
Julie O'Neil, Ashley English, Jacque Lambiase
A team of Page Center scholars analyzed the Fort Worth government's response after one of the city's police officers fatally shot an African American woman.
- Research Journal Public Relations Review: “OK at the moment”: The important role listening plays in the relationship between black residents and local government
- Research Journal Journalism & Mass Communication Quarterly: After the Killing of Atatiana Jefferson: Black Stakeholder Experiences Within a Municipal Listening Structure
- Blog Post Page Center blog: Listening and rebuilding trust with marginalized stakeholders after a crisis